The Missing Link to Building Member Loyalty

Published by Ohio Society of Association Executives and Mid-Atlantic Society of Association Executives

Registration

Schedule:

Wednesday, March 25, 2020

1:30 PM EASTERN

(10:30 PT / 11:30 MT / 12:30 CT)

Duration: 60 minutes

  • $45 for Members
  • $75 for Non-member

Registration Closed

This program is not accepting registrations at this time.

Already Registered?

Refer to confirmation e-mail for connection instructions.

Summary

In order to create loyal members, you must never be satisfied with Customer service! Customer service is what we are supposed to be doing anyway. And if you just provide customer service, you will get “the just fine” members. You know those members, don’t you? When you ask them, “How are they enjoying their time as a member?”, they tell you, “it’s fine." The key is to create the "Member Experience." When this happens, you will have brand ambassadors for your association. This, however, can be challenging… unless you have the missing link that will move you from customer service to customer/member experience! You will get this missing link in this webinar and how to apply it to the four strategies that are needed to move your “just fine” members to your loyal brand ambassadors!


Presenters

Bob Pacanovsky
An entrepreneur for more than 20 years, primarily in the hospitality industry, Bob Pacanovsky and his team had one opportunity to create both a wow experience and a lasting impression on their clients and guests. He has turned that expertise into a series of keynote seminar and strategic training he calls the “Black Tie Experience.”Through his work, Bob spent years observing and engaging with people on how they act, behave, serve and lead. He combines that experience with business acumen to...More

How To Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.


Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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The Missing Link to Building Member Loyalty (Credit: ASAE) Published on 3/25/2020


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Registration

Schedule:

Wednesday, March 25, 2020

1:30 PM EASTERN

(10:30 PT / 11:30 MT / 12:30 CT)

Duration: 60 minutes

  • $45 for Members
  • $75 for Non-member

Registration Closed

This program is not accepting registrations at this time.

Already Registered?

Refer to confirmation e-mail for connection instructions.

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